Open Hands Legal Services, Inc. (“Open Hands”) is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy (the “Policy”) to protect personal information you provide. By visiting or using Open Hands’ website, you signify that you agree to the terms and conditions of this Policy. If you do not agree to this Policy, please do not use Open Hands’ website.

Open Hands’ commitment to security
Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information. Personal information is accessible only by staff, fiduciaries, and agents of Open Hands designated to handle complaints or requests.

Personal information that Open Hands may collect online
You do not have to provide personal information to visit or use Open Hands website in general. Personal information includes information such as your name, address, telephone number, email address, street address, credit card number and credit card expiration date. Open Hands collects personal information only when you voluntarily and affirmatively provide it on Open Hands’ website, such as when making online donations, completing registrations or surveys, or signing up to serve as a volunteer. When you make online donations on Open Hands’ website, your information will be processed by a third party vendor. You should read the Privacy Policy of the third party vendor before providing your personal information.

Through this website, Open Hands does not knowingly collect or maintain any personal information from children under the age of 13. In addition, no part of Open Hands’ website is designed with the purpose of attracting any person under age 13.

How Open Hands may use personal information collected online
Unless you consent otherwise, Open Hands will use your personal information to reply to inquiries, to handle your complaints, to provide information about programs and services, and to process donations and informational requests. Open Hands will use such information to provide operational notices and in program record-keeping.

At certain points where personal information is collected on Open Hands’ website, there may be a box where you may indicate you would like to be on a list to receive information about Open Hands programs and services and ways to support Open Hands. At any time you can add or remove your name from Open Hands’ mailing list by contacting Open Hands at

How your information may be shared
By filing a complaint or sending Open Hands a request or inquiry, or by making an online donation, you are allowing Open Hands to forward your information to the proper representative within Open Hands.

Open Hands may work with third parties who provide services that may include, but are not necessarily limited to, website hosting, internet services, data analysis, processing financial transactions and other services of an administrative or technical nature. Open Hands reserves the right to share personal information with such third parties for the purpose of providing such services. Open Hands assures you that the identity of all who contact us through this website is kept confidential: we do not rent, sell, or exchange our mailing lists.

Open Hands will also release personal information under the following circumstances:

1. Where release is required by law (for example, a subpoena) or regulation, or is requested by a government agency conducting investigations or proceedings;
2. to appropriate persons, where your communication suggests possible harm to others;
3. to enforce the website’s terms of use; and
4. to respond to an emergency.

Open Hands also reserves the right to report any suspected illegal activity to law enforcement individuals or entities for investigation or prosecution.

Computer tracking and cookies
Open Hands’ website is not set up to track, collect or distribute personal information not entered by its visitors. Open Hands’ website logs do generate certain kinds of non-identifying website usage data, such as the number of hits and visits to Open Hands’ website. This data does not contain personal information and cannot be used to gather such information. This data is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others.

Open Hands uses non-identifying cookies to provide easier website navigation and access to forms. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. Open Hands’ cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you. If you do not want information to be collected about you through the use of cookies, there is a simple procedure built into most web browsers that allows you to automatically decline cookies, or to be given the choice of declining or accepting the transfer of cookies to your computer.

Third-party websites, email addresses and services
Third parties may collect information about you, through cookies or other technologies, when you link to their websites from Open Hands’ website or when you contact them through email links on Open Hands’ website. Your internet or other service provider(s) may also collect information about or submitted by you while you use Open Hands’ website or other websites on the internet. Open Hands does not monitor or control the websites or information collection or privacy practices of these or any other third parties, and is not responsible for their practices or the content of their websites or services or any other conduct in which they engage. Open Hands provides links on the website to third-party websites and email addresses only as a convenience, and the inclusion of a link on Open Hands’ website does not imply Open Hands’ endorsement of the linked website. Open Hands disclaims all warranties, express or implied, as to the accuracy, legality, reliability or validity of any content on any other site. You should review the privacy policies of such third parties to understand how they collect and use information.

Changes to policy
You will always be able to determine when this Policy was last revised by checking the “Last Updated” legend at the bottom of the Policy. Open Hands reserves the right to make changes to this Policy from time to time, which Open Hands may provide to you by any reasonable means including, but not limited to, posting the revised draft of the Policy on the website. Your continued use of the website following changes to the Policy will signify your acceptance of those changes.

Help Open Hands keep your personal information accurate
If your personal information changes or you would like to review the personal information Open Hands may have on file, please email Open Hands with the new information or your review request at

If you have a complaint about Open Hands’ compliance with this Policy, you may contact Open Hands at